A Leading IT Consulting Company
Challenge
The client’s HR team was overwhelmed with repetitive onboarding queries from new hires across multiple regions—ranging from benefits and policy questions to IT access and training schedules.
This led to delayed responses, inconsistent information delivery, and increased workload on the HR staff.
Use Case
Employee Onboarding & HR Query Automation
Solution
The company implemented AptlyStar to create a smart HR assistant trained on their onboarding documents, employee handbooks, and internal HR policies. The AI agent was embedded into their internal portal and communication tools to handle real-time queries from new employees.
Results
- 65% reduction in HR support tickets within the first 3 months
- 24/7 self-service support for onboarding-related questions
- Consistent and accurate responses, improving new hire satisfaction
- HR team reallocated to more strategic tasks
Their positive experiences are a testament to our commitment to excellence.
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